This are Course offered by Telecentre .org
  • Assessing the progress of telecentres
    1. The need for tracking Telecentre progress
    2. The concept of monitoring and evaluation
    3. Tools and techniques and Monitoring and Evaluation
    4. Reporting on the progress
    5. Planning for Improving Telecentre services and businesses

  • Basic IT skills
    1. Fundamentals of Information and Communication Technology(ICT)
    2. Fundamentals of Computer Networking
    3. Internet – its uses
    4. Doing business over Internet
    5. Word processing, Spread Sheet, Presentation and Database Applications(Microsoft Office Suite and Open Office Suite)

  • Citizens participation and eGovernance
    1. Egovernance and ecitizens
    2. The importance of citizen participation
    3. The role of telecentres in forming new relationships for citizenship
    4. Global experience

  • Collaborative technologies for telecentre work
    1. Introduction to collaborative technologies and work
    2. Web 2.0 tools and techniques
    3. Website development and techniques
    4. eMarketing and social promotional tools
    5. moderation and motivational techniques in social networking and collaboration


  • Community informatics
    1. Understanding informational needs
    2. Understanding local information systems
    3. Stakeholders in community information systems
    4. Information needs-gaps analysis
    5. Information entrepreneurship at community level

  • Community Radio and telecentres
    1. Fundamentals of community and alternative media
    2. Involving community in developing community radio content
    3. Packaging content for the community
    4. Interactive techniques in community Radio work
    5. Interactive techniques in community radio station and the tools and techniques


  • Content and services in telecentres
    1. Introduction to content and services
    2. Identifying information entrepreneurship activities
    3. Using tools to manage local content and services
    4. Developing partnership to provide value added services
    5. Assessing the effectiveness of services

  • Digital literacy curriculum
    1. computer basics
    2. the Internet and the World Wide Web
    3. Productivity programmes
    4. Computer security and privacy
    5. Digital lifestyles

  • Fundamentals of telecenters
    1. Introduction to telecenters
    2. History of global telecenter movement
    3. Kinds of telecenters
    4. Telecenters in community development
    5. The telecenters professionals

  • Information management at telecentres
    1. Searching the Internet
    2. Using local information systems
    3. Identifying information sources
    4. Telecentre as a local resource centre
    5. Developing local databases at telecentres


  • Planning a Telecentre
    1. Basics of planning and its relevance to the Telecentre
    2. Planning the logistics of a Telecentre
    3. Planning the services of a Telecentre
    4. Planning for Business: preparing a business plan for the Telecentre
    5. Planning for Resource and sustainability

  • Promoting your Telecentre
    1. The need for marketing and promoting telecentres
    2. Community participation and engagement
    3. Customer relationship
    4. Networking and partnership development
    5. Using various marketing and promotional tools

  • Telecentre management techniques
    1. Basics of Telecentre management
    2. Business management tools
    3. Financial management
    4. People management
    5. Quality, Risk and Crisis

  • Telecentres for social business
    1. Telecentre as a social enterprise- introduction
    2. Social business opportunities for telecentres
    3. Social business models for blended value
    4. How to set up a social enterprise value
    5. Attracting seed investments for social businesses



  • The qualities of telecenter operators
    1. Who is Telecentre operator
    2. Leadership and motivational skills
    3. Entrepreneurial and business acumen
    4. Partnership and networking skills
    5. Managerial and problem solving skills

  • Understanding your community
    1. Understanding community stakeholders
    2. The role of local government institutions
    3. Economic lifeline of local communities
    4. Understanding Diversity and Community Resource Mapping
    5. Community Statistics